2017 Symposium Agenda Boston, MA

Date : October 18th – 20th 2017 - Boston, MA | Host : Dana Farber Cancer Institute

The Future of Volunteer Management in Cancer Care

Hosted by: Dana-Farber Cancer Institute, Boston, Massachusetts

October 18th–20th, 2017

Join us for two days of collaboration with wonderful colleagues on volunteer management and peer mentoring. VMCC speakers will share their expertise and wisdom on everything from creating a vibrant volunteer community to building a program driven by cancer survivors. Spend two days at the world renowned Dana-Farber Cancer Institute and enjoying the city of Boston. All Directors of volunteer management and peer support programs are welcome!

Stay tuned for upcoming schedule information, accommodations, RFPs, and more.

Symposium Agenda

Symposium Registration

Keynote Speaker

James A. Tulsky, MD

Chair, Department of Psychosocial Oncology and Palliative Care, Dana-Farber Cancer Institute
Chief, Division of Palliative Medicine, Department of Medicine, Brigham and Women’s Hospital
Co-Director, Harvard Medical School Center for Palliative Care
Professor of Medicine, Harvard Medical School

Dr. Tulsky has a longstanding interest in doctor-patient communication and quality of life in serious illness, and has published widely in these areas. His current research focuses on the evaluation and enhancement of communication between oncologists and patients with advanced cancer, identification of clinical, psychosocial and spiritual trajectories of patients at the end of life, development of self-management interventions for patients with life-limiting illness, and evaluating the role of palliative care in congestive heart failure. He is a Founding Director of VitalTalk www.vitaltalk.org a non-profit devoted to nurturing healthier connections between clinicians and patients through communication skills teaching.

James A. Tulsky, MD

Hotel Reservations

Book your hotel room by 9/20/2017 to take advantage of the 2017 VMCC Symposium Dana-Farber Cancer Institute group rate.

Hotel Reservations (Group Rate)

Poster Printing

For attendees who will be submitting poster presentations we recommend having it printed through our local vendor PHD Posters.

If you would like to have your poster shipped to the symposium, send to:

Pat Stahl

DFCI Y152
450 Brookline Ave
Boston, MA 02215

2015 Symposium Agenda Cleveland, OH

Date : May 13-15, 2015 - Cleveland, OH | Host : Cleveland Clinic - Taussig Cancer Institute

Schedule

Wednesday, May 13th 2015

Time	Location	Event
2:00pm ‐ 5:00pm	InterContinental Suites, A2/B2	Registration
5:00pm ‐ 7:00pm	InterContinental Suites, A2/B2	Welcome Reception: Building Volunteer Management in Cancer Care

Thursday, May 14th 2015

Time	Location	Event
8:00am – 9:00am	InterContinental Suites, A2/B2	Networking Breakfast
9:00am – 10:00am	Taussig Cancer Institute R3‐002/003	Welcome & Keynote Speaker Scott Hamilton
10:00am – 11:30pm	InterContinental Suites, A2/B2	Best Practices/Matching Panel “The Phone Buddy Program: 20 Years in 20 Minutes” Tara Perloff, Lung Cancer Alliance “When Matching Poses a Challenge” Mary Jones/Stacey Carabin, 4th Angel Mentoring Program/Cleveland Clinic Taussig Cancer Institute
	OR
10:00am – 11:30pm	Taussig Cancer Institute R3‐002/003	Best Practices/Volunteer Programs Panel “The M8 Challenge” Jane Hedal‐Siegel, Memorial Sloan Kettering Cancer Center “Emotional Intelligence in Cancer Care Volunteers” Patricia Stahl, Dana Farber Cancer Institute
11:30pm – 1:00pm	InterContinental Suites, A2/B2	Lunch: Table Discussions on Improving Volunteer Management in Cancer Care
1:00pm ‐ 1:30pm		Break (change into comfortable shoes)
1:30pm – 3:00pm	Taussig Cancer Institute 1st Floor Lobby	Walking Tour
3:00pm – 3:30pm		Break
3:30pm – 5:00pm	InterContinental Suites, A2/B2	Volunteer Training for Peer Mentors Panel “Expanding Your Toolbox to Transform Training” Judy Kasey Houlette, Friend for Life Cancer Support Network “The Training of Compassionate & Empathetic Angels – Becoming an Imerman Angel” Hector Nunez/Vanessa Villagomez, Imerman Angels
	OR
3:30pm – 5:00pm	Taussig Cancer Institute R3‐002/003	Volunteer Programming in Cancer Care “Creating Networking & Educational Opportunities for Young Adult Cancer Survivors” Debbie Schultz and Laura De La Rosa, MD Anderson Cancer Center “Promising Practices in Enhancing the Patient Experience for Taussig Cancer Institute Patients” Jennifer Reinke, Cleveland Clinic
5:00pm		Dinner on your own (see suggestions in Cleveland welcome package)

Friday, May 15th 2015

Time	Location	Event
8:00am – 9:00am	InterContinental Suites, A2/B2	Networking Breakfast
9:00am – 9:30am	Taussig Cancer Institute R3‐002/003	Brad Pohlman, MD, Medical Director, Patient Services, Cleveland Clinic Taussig Cancer Institute
9:30am – 11:00am	T Building T1‐306 & 307	Volunteer Interactions & Innovations “The Uniqueness of Volunteers in Cancer Centers” Patricia Stahl, Dana Farber Cancer Institute and Jane Hedal‐Siegel, Memorial Sloan Kettering Cancer Center “One‐to‐One Caregiver Support at the End‐of‐Life” Tara Perloff, Lung Cancer Alliance
	OR
9:30am - 11:00am	InterContinental Suites, A2/B2	Metrics, Reporting, & Evaluating “Warm Fuzzies Meet Cold, Hard Data: Challenges in Demonstrating the Value of Matched Peer Cancer Support” Judy Kasey Houlette, Friend for Life Cancer Support Network “We Have a Fancy Schmancy Database...How Do We Use It?” Nicole Guffey Wiseman, Friend for Life Cancer Support Network “Building the Network: The Database & Beyond” Kassandra Samman, The HPV and Anal Cancer Foundation
11:00am - 12:00pm	InterContinental Suites, A2/B2	General Session: Marketing & Promotion “Riding the Wave of Social Media” Nicole Guffey Wiseman, Friend for Life Cancer Support Network vmcancercare.org Curtis Brinkman, Cleveland Clinic Taussig Cancer Institute
12:00pm - 1:00pm	InterContinental Suites, A2/B2	Lunch, Awards & Appreciation
1:00pm - 1:30pm	InterContinental Suites, A2/B2	Announcements & Closing

Topics

Volunteer training: uniqueness of training in a cancer care environment; the power of reciprocity.
The volunteer (and support seeker) database: creating, maintaining, searching (of particular importance for Peer Matching), securing, and best uses for reporting. What data do we capture about our volunteers and support seekers, how do we categorize and search efficiently, and what and how do we report our data?
Metrics and reporting: proving value of what we do, measuring success in cancer center programs both qualitative and quantitative.
National standards and best practice: what distinguishes a cancer center volunteer program and how do you define a successful one?
Marketing and Promotion: what is the impact of social media and the digital experience on the future of cancer care volunteer programs?

Proposal Format

Please submit

Name of your hospital/program
Presenter title and biography
Workshop description (including workshop title, purpose, key goals and take- aways for participants).
100 word limit

Criteria for acceptance

Covers a topic of interest
Can be shared or learned in the allotted time frame
Is interactive with time built in for questions

All proposals should be emailed to:

cares@ccf.org

We are looking forward to hearing from you! The deadline for proposal submission is March 31, 2015. We will notify you of our decision by April 20, 2015.

We are looking forward to the opportunity to share, learn and improve our services to patients, caregivers and families through this gathering in May, 2015.

Thank you,

VMCC Leadership Team

2013 Symposium Agenda Chapel Hill, NC

Date : 10/23/2013 - 10/25/2013 | Location : Chapel Hill, NC | Hosted by: University of North Carolina Health Care

Symposium Recap

Two coalitions were created for both Directors of Volunteer Services and Matching Programs. The symposium provided organizations with an opportunity to connect, network and share best practices. Plenary sessions allowed the group to learn from multiple speakers about various cancer care volunteer programs. Participants learned from their colleagues around the country during concurrent sessions.

Leadership committee came together to plan the symposium in 2012. Linda Bowles, Director of Volunteer Services, UNC Hospitals invited the group to hold the symposium at UNC in October 2013.

Wednesday, October 23, 2013

2:00 to 5:00pm Registration

6:00pm Meet & Greet Reception

Thursday, October 24, 2013

8:00am to 8:45am Registration, Networking Breakfast Buffet

8:50am to 9:00am Welcome and Announcements

9:00am to 9:10am Welcoming Remarks: Karen McCall,Chief Communications and Marketing Officer - UNC Health Care System, Chapel Hill, NC

9:10am to 10:00am Guest Speaker: Donald Rosenstein, MD, CFO - North Carolina Cancer Hospital

10:15am to 11:45am Session I: Unique Tools for Volunteering in a Cancer Environment Panel

Jennifer Wang, Memorial Sloan-Kettering Cancer Center, New York -
Nicole Guffey Wiseman, Friend for Life Cancer Support Network, Louisville - Compassion Fatigue
Pat Stahl, Dana-Farber Cancer Institute, Boston - Volunteer Experience Meetings
Jane Hedal-Siegel, Memorial Sloan-Kettering Cancer Center, New York - Art Expressions Program
Jean Rowe, Young Survival Coalition, Atlanta - Survivor Link: Young Women Facing Breast Cancer Together

1:00pm to 1:45pm Networking Lunch

Wanda Wooten,North Carolina Cancer Hospital Volunteer - I like Coffee, I like Tea

2:00pm to 3:30pm Session II

Breakout A: It’s Not Your Mother’s Volunteer Program

Mary Jackson, MD Anderson Cancer Center, Houston - Volunteer Recruitment and Training
Pat Stahl, Dana-Farber Cancer Institute, Boston - Patient and Family Advisory Board/Committees
Jodi Kramer, School of Law, University of North Carolina -
Wanda Diak & Cynthia Gutierrez Bernstein, Cancer Hope Network

Breakout B: It’s About the Match

Veatra Thornton, MD Anderson Cancer Center, Houston - Template for A Cooperative Match
Mary Jones & Stacey Carabin, 4th Angel Mentoring Program, Cleveland Clinic
Judy Kasey Houlette, Friend For Life Cancer Support Network, Louisville - Online Training of Peer Mentors

3:45pm to 5:00pm Cancer Hospital & Lineberger Tours

6:00pm Dinner on your own

Friday, October 25, 2013

8:00am to 9:00am Registration, Networking Breakfast Buffet

9:15am to 10:45am Session III

Breakout A: Volunteer Services Directors Panel, UNC Health Care System, Chapel Hill

Pat Stahl, Dana-Farber Cancer Institute, Boston
Jane Hedal-Siegel, Memorial Sloan-Kettering Cancer Center, New York
Blanca Raphael, Huntsman Cancer Institute, Salt Lake City

Breakout B: Matching Programs Directors Panel

Jonny Imerman, Imerman’s Angels, Chicago
Judy Kasey Houlette, Friend for Life Cancer Support Network, Louisville
Debbie Schultz, MD Anderson Cancer Center, Houston
Rose Mary Smith, Peer Connect, Cornucopia Cancer Support Center, Durham

11:00am to 1:00pm Luncheon Meeting & Closing - Creation of the Coalitions

2007 Symposium Agenda Houston, TX

Date : 2007 | Location : Houston, TX

Co-sponsored by MD Anderson, Memorial Sloan- Kettering Cancer Center and the Dana-Farber Cancer Institute

Volunteer Directors were able to meet, share best practices, new programs and connect with other professionals managing volunteers in cancer centers from all over the U.S.

The symposium brought participants from 19 cancer centers across the country together for the first time. Attendees had the opportunity to network, brainstorm new ideas and share information about their respective volunteer programs.

VM Cancer Care

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